1. Information About Our Terms Of Use

1.1 These terms of use ('Terms') set out the rules for using our website www.skintreats.co.uk ('Website').

1.2 By using the Website you agree that you accept these Terms and that you will comply with them.

1.3 If you do not agree to these Terms, you must not access or use the Website.

1.4 Please read these Terms carefully and print a copy for your future reference as we will not file a copy of these Terms and may also update them from time to time. If you have any queries then please contact us.

2. Who We Are And How To Contact Us

2.1 We are Asian Essentials Trade Group Ltd (trading as Skintreats).

2.2 We are a limited company registered in England and Wales under company number 16349996, whose registered office address is at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ.

2.3 To contact us, please email our customer services team at cs@skintreats.co.uk or connect with our advisor via our live chat.

2.4 If you would like to make a complaint or feel that any material appearing on the Website is offensive, objectionable or potentially defamatory please contact us via the details in section 2.3 above and provide full details of the nature of your complaint and the materials to which the complaint relates.

3. Other Terms That May Apply To You

3.1 These Terms refer to the following additional terms and conditions, which also apply to your use of our Website:

• Our Privacy Policy. Please see section 8 (How we may use your personal information) for further information about this.

• Our Cookie Policy, which sets out information about the cookies on our Website.

3.2 If you are buying goods or services from our Website then our Terms and Conditions of Sale will apply to the sale of those goods and services to you.

4. We May Make Changes To These Terms

4.1 We may update these Terms from time to time. We will give you reasonable notice of any major changes via a suitable announcement on the Website.

4.2 The changes will apply to your use of the Website after we have given such announcement.

4.3 If you do not wish to accept the new terms you should not continue to use the Website. If you continue to use the Website after the date on which the change comes into effect, your use of the Website indicates your agreement to be bound by the new terms.

4.4 Please check these Terms to ensure you understand the terms and conditions that apply at that time.

5. We May Make Changes To The Website

We may update and change the Website from time to time. We will try to give you reasonable notice of any major changes.

6. Use Of Our Website

6.1 If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

6.2 We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of these Terms.

6.3 We only provide the Website for domestic and private use. You agree not to use the Website for any commercial or business purposes.

6.4 The Website may only be used for lawful purposes. You agree to comply with all applicable laws and regulations regarding the Website and its use.

6.5 You may retrieve and display the content of the Website on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Website.

6.6 Our status (and that of any identified contributors) as the authors of content on the Website must always be acknowledged.

6.7 You must not knowingly:

• Upload or transmit through the Website any computer viruses, Trojans, worms, logic bombs or anything else designed to interfere with, interrupt or disrupt the normal operating procedures of a computer;

• Upload or transmit through the Website any material which is defamatory, offensive or of an obscene character;

• Attempt to gain unauthorised access to our Website, the server on which our Website is stored or any server, computer or database connected to our Website; or

• Attack our Website via a denial-of-service attack or a distributed denial-of-service attack.

6.8 By breaching section 6.7, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Website will cease immediately.

6.9 We will not be responsible for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Website or to your downloading of any material posted on it, or on any website linked to it.

6.10 We may disclose such information to law enforcement authorities as we reasonably feel is necessary or as required by law.

6.11 You acknowledge that we have no obligation to monitor your access to or use of the Website, but that we have the right to do so for the purpose of operating the Website, to ensure your compliance with these Terms, or to comply with applicable law or the order or requirement of a court, administrative agency or other governmental body. We reserve the right, at any time and without prior notice, to remove or disable access to any content that we, at our sole discretion, consider to be in violation of these

7. Uploading Content To Our Website

7.1 Whenever you post content to our website, you agree and confirm that:

• You own or otherwise control all of the rights to the content that you post;

• Yhe content and material are accurate; and

• Use of the content and material will not cause injury to any person or entity (including that the content or material is not defamatory).

You agree to indemnify us for all claims brought by a third party against us arising out of or in connection with a breach of this section 7.1. This means that you will be responsible for any loss or damage we suffer as a result of your breach of section 7.1.

7.2 Any content uploaded to our Website will be considered non-confidential and non-proprietary. You will retain all of your ownership rights in your content but you are required to grant us (and our sub-licensees if required) a licence to use, copy, modify and adapt your content and to distribute and make it available to third parties (see section 7.6 for more information about this).

7.3 You agree to waive your right to be identified as the author of the content and your right to object to derogatory treatment of the content.

7.4 We may have to disclose your identity to a third party who claims that content posted or uploaded by you to our Website constitutes a violation of their intellectual property rights or privacy rights.

7.5 We may remove any post you make on our Website if it is in our opinion that your post does not comply with our guidelines.

7.6 By uploading or posting content to our Website, you grant us the following rights to use that content:

• A non-exclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media; and

• Grant us and our sublicensees the right to use the name that you submit in connection with such content.

7.7 If we reasonably request you to do so, you agree to do such further acts and execute all documents which may from time to time be necessary to give full effect to this section 7.

8. How We Use Your Personal Information

8.1 We will treat all your personal information as confidential and will only use it in accordance with our Privacy Policy. In addition, we will process information about you in accordance with our Privacy Policy.

8.2 By using our Website, you:

• Consent to such processing and you warrant that all data provided by you is accurate; and

• Authorise us to transmit information (including updated information) to obtain information from third parties to authorise individual purchase transactions.

9. Our Intellectual Property Rights In Our Website

9.1 Other than in relation to links to third-party websites, we or our licensors are the owners or the licensees of all intellectual property rights in the Website and in the material published on it, including all brand names and trademarks. All such rights are reserved and nothing in these Terms will be interpreted as giving you ownership or rights in such intellectual property or the data contained therein.

9.2 You are not permitted to use our intellectual property without our approval, unless expressly permitted under section 6 (Use of our Website).

10. We Are Not Responsible For Other Websites That We Link To

10.1 As a convenience to you, the Website may include links to other websites or material which is provided by third parties; these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

10.2 We have no control over the content of those websites or resources and we accept no responsibility for the availability, suitability or content of such websites and nor do we review or endorse them or any views expressed within them.

10.3 We will not be responsible for the privacy practices or content of such websites nor will we be responsible for any damage, loss or offence caused or alleged to be caused that may arise from your use of them.

11. Do Not Rely On Information On Our Website

11.1 The content on our Website is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our Website.

11.2 Although we make reasonable efforts to update the information on our Website, we make no representations, warranties or guarantees, whether express or implied, that the content on our Website is accurate, complete or up to date.

11.3 If we are informed of any inaccuracies in the material on the Website we will correct this as soon as we reasonably can.

12. Our Responsibility For Loss Or Damage Suffered By You

12.1 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and any liability for fraud or fraudulent misrepresentation.

12.2 We provide you with access to the Website free of charge and subject to section 12.1 above, we will not be responsible for any loss, injury or damage of whatever kind caused in whole or in part by:

• Incompatibility of the Website with any of your equipment, software or telecommunications links;

• Technical problems, including errors or interruptions of the Website;

• Unsuitability, unreliability or inaccuracy of the Website; and

• Failure of the Website to meet your requirements.

12.3 The Website is provided on an 'as is' and 'as available' basis without any representation or endorsement made and we make no warranties in relation to it and its use. You acknowledge that we cannot guarantee and cannot be responsible for the security or privacy of the Website and any information provided by you. You must bear the risk associated with the use of the internet.

13. Our Rights If You Breach These Terms

13.1 Should you make any illegal and/or unauthorised use of the Website, and/or fail to comply with these Terms, we may take such action as we reasonably determine to be appropriate, including amongst other measures temporarily or permanently removing your registration and right to use the Website.

14. We May Suspend Or Withdraw Our Website

14.1 Our Website is made available free of charge.

14.2 We may suspend or withdraw all or any part of our Website for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

14.3 We may disable any user identification code or password we have provided to you, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of these Terms.

15. Our Website If Only For Users In The UK

The Website is directed to people residing in the United Kingdom. We do not represent that the content available on or through the Website is appropriate for use or available in other locations.

16. Nobody Else Has Rights Under These Terms

Only you and us are entitled to enforce these Terms. No other person will be entitled to enforce any provision of these Terms.

17. What Happens If Parts Of These Terms Become Invalid

If any part of the Terms is deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions of the Terms.

18. Even If We Delay Enforcing These Terms, We Can Still Enforce Them Later

Any delay or failure by us in exercising, or any waiver by us of, our rights under or in connection with these Terms will not limit or restrict the future exercise or enforceability of those rights.

19. Which Country’s Laws Apply To Any Disputes?

These Terms shall be governed by and construed in accordance with the laws of England and Wales and any disputes will be decided only by the English courts except that if you are acting as a consumer and are a resident of Northern Ireland you may also bring proceedings in Northern Ireland and if you are a consumer and a resident in Scotland you may also bring proceedings in Scotland.

1. Information About These Terms

1.1 These terms and conditions ('Terms of Sale') set out the terms and conditions which apply to our, Asian Essentials Trade Group Ltd (‘us’, ‘we’ and ‘our’), sale of goods (the ‘products’) to you via our website www.skintreats.co.uk ('Website').

1.2 Please read these Terms of Sale carefully before you submit an order to us as they affect your rights and liabilities under law and tell you who we are, how we will provide goods to you, how you and we may change or end the contract, what to do if there is a problem and other important information.

1.3 We recommend that you print a copy of these Terms of Sale for your future reference, as we will not file a copy of the Terms of Sale specifically about your order.

1.4 We would especially like to draw your attention to the following sections:

• Sections 12 (Your rights to end the contract) and 15 (Cancelling and returning products if you change your mind), which set out your rights to cancel orders placed by you;

• Section 13 (Our rights to end the contract), which sets out our rights to cancel orders placed by you;

• Section 15 (Faulty, damaged or incorrect products) which sets out your rights if products are faulty, damaged or incorrect; and

• Section 16 (Our responsibility for loss or damage suffered by you), which sets out our responsibility to you.

1.5 If you have any queries regarding these Terms of Sale then please contact our customer services team at cs@skintreats.co.uk or connect with our advisor via our live chat on www.skintreats.co.uk.

2. Who We Are And How To Contact Us

2.1 We are, Asian Essentials Trade Group Ltd (trading as Skintreats).

2.2 We are a limited company registered in England and Wales under company number 16349996, whose registered office address is at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ.

2.3 To contact us, please email our customer services team at cs@skintreats.co.uk or connect with our advisor via our live chat on www.skintreats.co.uk.

2.4 If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provide to us in your order.

2.5 We try our best to ensure that your experience as a customer of ours is a positive one and we want to hear from you if you have any cause for complaint.

2.6 If you have any queries, complaints or problems with the products, please contact our customer services team via email at cs@skintreats.co.uk and provide full details of the nature of your complaint.

3. Other Terms That May Apply To You

3.1 These Terms of Sale refer to the following additional terms and conditions, which also apply to your purchase of the products:

• Our Returns Policy, please see sections 14 (Your rights to end the contract) and section 15 (Cancelling and returning products if you change your mind) for more information about this.

• Our Privacy Policy, please see section 5 (How we may use your personal information) for more information about this.

• Our Cookie Policy, which sets out information about the cookies on our Website.

4. Your Status

4.1 By placing an order with us, you are confirming that:

• You are legally capable of entering into binding contracts;

• You are at least 16 years of age

• You are a consumer (i.e. for private use as opposed to business use); and

• The personal information which you are required to provide when you register is true, accurate, current and complete in all respects; and you are not impersonating any other person or entity.

4.2 You must notify us immediately of any changes to your personal information by e-mail or update your personal details within your account.

5. How We Use Your Personal Information

5.1 We will treat all your personal information as confidential and will only use it in accordance with our Privacy Policy. In addition, we will process information about you in accordance with our Privacy Policy. By using our Website, you consent to such processing and you warrant that all data provided by you is accurate.

5.2 When you shop on this Website, we will ask you to input personal details in order for us to identify you, such as your name, e-mail address, billing address, and delivery address. We confirm that this information will be held by us in accordance with the registration we have with the Data Commissioner's office.

6. Protecting Your Security

6.1 To ensure that your credit, debit or charge card is not being used without your consent, we will validate the name, address and other personal information supplied by you during the order process.

6.2 We take the risk of internet fraud very seriously. With the volume of fraudulent credit card transactions increasing, we make every effort to ensure all orders are thoroughly checked using the information already supplied. There is a possibility we may contact you to make additional security checks and we ask for your cooperation to enable us to complete them. We will not tolerate fraudulent transactions and such transactions will be reported to the relevant authorities.

6.3 By accepting these Terms of Sale, you consent to such checks being made. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 2018.

7. Our Products

7.1 We have made every effort to ensure that the products conform to the photographs and descriptions provided on our Website. However, please note that certain colours may look different to the actual colour of the products when displayed on an electronic device.

7.2 We do not represent or warrant that particular products will be available. Please see section 8.6 (What happens if we cannot accept your order) for information about what happens if the products are not available.

7.3 Skincare products may cause allergic reactions or sensitivities:

• Always perform a patch test before full use by applying a small amount to your inner forearm for 24 hours.

• Check ingredient lists on packaging. For inquiries, contact cs@skintreats.co.uk.

7.4 We are not liable for reactions caused by misuse, allergies, or failure to patch-test.

8. Our Contract With You

8.1 Our Website will guide you through the ordering process.

8.2 Before submitting your order to us, you will be given the opportunity to review and amend it. Please ensure that you have checked your order and that you have read these Terms of Sale carefully before submitting your order. If you are unsure about any part of these Terms of Sale, please ask us for clarification.

8.3 Our acceptance of your order will take place when we email you confirming our acceptance (‘Order Confirmation’), at which point a contract between you and us will come into existence.

8.4 Automated acknowledgements of your order which you may receive from us, do not amount to our acceptance of your offer to purchase products advertised on our website.

8.5 The contract will relate only to those products confirmed in the Order Confirmation. We will not be obliged to supply any other products which may have been part of your order until the dispatch of such products has been confirmed in a separate Order Confirmation.

8.6 If we cannot accept your order, you will be notified by e-mail (or by other means if no e-mail address has been provided) and you will have the option either to wait until the item is available from stock or to cancel your order. This may be because the product is unavailable or because we have identified an error in the price or description of the product.

8.7 If we have taken payment, we will refund you as soon as possible (and in any event, within 14 days).

8.8 Before submitting your order to us, you will be given the opportunity to review and change it. Please make sure you have checked your order carefully before submitting your order as once submitted you will not be able to make changes to it.

8.9 The products sold on the Website are not for resale or distribution. We reserve the right to cancel orders and/or suspend accounts where we believe products are being ordered in breach of this provision.

9. Delivery

9.1 Information about delivery times and costs will be set out at ‘Checkout’ and orders will be delivered to the address you specify. All goods will normally be dispatched within 2-3 working days of receipt of your order.

9.2 If your order has not arrived by the estimated delivery date, please contact us as soon as possible so we can investigate.

9.3 If you are not home when the goods are delivered, we may leave the goods in a safe location or, if no one is available to accept delivery, re-deliver the goods on a different day.

9.4 In the unlikely event that we fail to deliver within the time specified or, if no time has been specified, within 30 days of our Order Confirmation (or as otherwise agreed), you may end the contract if failure to deliver was caused by us refusing to deliver your goods.

9.5 Any sums that you have already paid for cancelled goods and their delivery will be refunded to you within 14 days.

9.6 Please note that if any cancelled goods are delivered to you, you must return them to us or arrange with us for their collection within 14 days from the date of cancellation or delivery (whichever is later). In either case, we will bear the cost of returning the cancelled goods.

9.7 Delivery will be deemed to have taken place when the goods have been delivered to the delivery address specified by you in your order and you (or someone identified by you) have taken physical possession of the goods.

9.8 The responsibility (sometimes referred to as ‘risk’) for the goods remains with us until the goods have been delivered to the delivery address specified by you in your order. We accept no liability where you provide an incorrect delivery address or where you fail to collect the goods from the delivery address which you specified.

9.9  You own the goods only once we have received payment in full of all sums due (including any delivery charges).

10. Price And Payment

10.1 All prices (including delivery charges) shown on the website are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system. We reserve the right, however, to change prices at any time without notice to you (save that any changes will not affect orders in respect of which we have sent you an Order Confirmation).

10.2 Payment can be made by any major credit or debit card,your PayPal account or Shop Pay account. Payment will be debited and cleared from your account on the dispatch of your goods or provision of the service to you.

10.3 You confirm that the credit, debit card or PayPal account that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us we will not be liable to you for any delay or non-delivery.

10.4 If your credit or debit card payment is not processed successfully for any reason, we reserve the right to reattempt to process payment within 24 hours. If the payment is still unsuccessful, we will give you at least 48 hours’ notice in advance of any further reattempt to process payment by sending an email to the email address you have provided to us. If you do not want us to reattempt to process payment, you must cancel your order in advance.

10.5 In the unlikely event that the price shown on the checkout page is wrong, and we discover this before accepting your order in accordance with section 9.3, we are not required to sell the products to you at the price shown.

10.6 We always try and ensure that the prices of goods shown on our Website are accurate, but occasionally genuine errors may occur. If we discover an error in the price of the goods that you have ordered, we will let you know as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If you cancel your order and you have already paid for the goods (but they have not yet been dispatched), then you will receive a full refund.

10.7 We allow you to use discount codes strictly on the terms and conditions upon which they were issued which, amongst other things, may include terms relating to your eligibility to use them and a maximum order value.

10.8 Please familiarise yourself with these terms and conditions before you place an order, as we reserve the right to reject or cancel any orders which do not comply with these terms, even if your credit or debit card has been charged. If there is any inconsistency between the terms and conditions upon which the discount codes were issued and these terms and conditions, the discount code terms and conditions prevail.

10.9 A copy of the discount code terms and conditions can be obtained by emailing cs@skintreats.co.uk

11. K-Beauty Subscription Box

11.1 Subscription auto-renew monthly on the 1st day of each month while the subscription box will be dispatched on the last day of each month.

11.2 Pausing Subscription is permitted once per year for up to 2 months. Contact customer service to arrange this.

11.3 To cancel your subscription, you must notify us via our Contact Us page on www.skintreats.co.uk or email us at cs@skintreats.co.uk by the last day of the preceding month.

11.4 No refunds are provided for cancellations after the billing date.

11.5 We will send a renewal reminder email 3 days before billing to the address linked to your account as a reminder.

12. Referral Scheme

12.1 Subject to sections 11.2 to 11.10 (inclusive) below, you may earn ‘credit’ for use on our Website by referring a new customer to us through our referral scheme by sharing the referral code we provide to you (the “Referral Scheme”).

12.2 You are only eligible to participate as a ‘referrer’ in this Referral Scheme if you have previously placed an order on our Website.

12.3 A new customer is a natural person who has not previously placed an order with us (a "Referee").

12.4 If the Referee has an account on our Website but has not previously placed an order on our Website, then they are entitled to participate in the Referral Scheme through the referral code provided.

12.5 If the Referee is using a referral code, the Referee must enter this code at checkout.

12.6 The Referee must place an order with a value of at least the minimum value as stated on our Website from time to time.

12.7 All discounted products and subscription products are excluded from the Referral Scheme. If you are participating in the Referral Scheme, you will be unable to participate in any affiliate schemes, cash-back offers and/or any other promotions of this nature.

12.8 Any credit generated from the Referral Scheme may only be spent on our Website and neither you nor the Referee is entitled to receive any payment of any kind in respect of the credit. The credit is not redeemable for cash. The credit that stands to your Referral Scheme account is not transferable in any way.

12.9 You will receive the applicable credit on your account 24 hours after dispatch of the Referee's order. If the Referee cancel or return their order for any reason at any time, you will not qualify for any credit. You will receive your credit in the default currency of our Website.

12.10 All unused awarded credits will expire after 90 days from the date which the referrer received the credit.

12.11 We may, in our sole discretion, withdraw your credit generated from the Referral Scheme at any time if we believe or suspect that your use of the Referral Scheme is fraudulent, misleading or contrary to these Terms of Sale.

13. Your Rights To End The Contract

13.1 You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:

• if what you have bought is faulty or misdescribed, you may have a legal right to end the contract, see section 15 (Faulty, damaged or incorrect products) for more information about this;

• if you have just changed your mind about the product, see section 13 (Cancelling and returning products if you change your mind). You may be able to get a refund if you are within the 14-day cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any goods;

13.2 If you are ending a contract for a reason set out below the contract will end immediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are:

• we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;

• there is a risk that the supply of the products may be significantly delayed because of events outside of our control (see section 16 (Events outside of our control) for more information about this);

• we have suspended supply of the products for technical reasons, or notify you that we are going to suspend them for technical reasons, in each case for a period of more than [28 days]; or

• You have a legal right to end the contract because of something we have done wrong (including because we have delivered late or we have failed to deliver - see sections 9.4)

13.3 We will refund any advance payment you have made for products that will not be provided to you.

14. Cancelling And Returning Goods If You Change Your Mind

14.1 As you are purchasing the products as a consumer (i.e. for private use as opposed to business use), you have a 14-day right to cancel the contract between us and you for any reason (this is often called the ‘cooling off period’).

14.2 For goods, the 14-day period starts running on the day on which you acquire physical possession of the goods (i.e. the day the goods are delivered to you). If you have ordered multiple products that are delivered on different days, your right to cancel will expire 14 days after the delivery of the last product.

14.3 Please see our Returns Policy, which sets out information on how you can make a return request.

14.4 Please see our Returns Policy, which sets out information on how you can arrange for products to be returned to us.

14.5 Unless stated otherwise in our Returns Policy, you are responsible for the cost of returning goods.

14.6 Please note that you may lose your legal right to cancel due to hygiene laws unless faulty if:

• The packaging of goods are opened 

• The goods have been used, or

• The goods were sealed for hygiene reasons and became unsealed after delivery.

14.7 Refunds under this section 15 will be issued to you within 14 days from the day on which we receive the products back;

14.8 Refunds under this section 15 will be made using the same payment method that you used when ordering the products, unless you specifically request that we make a refund using a different method.

14.9 Refunds may be reduced for any diminished value in the products resulting from your excessive handling of them (e.g. more than would be permitted in a shop). If we issue a refund before we have received the products and have had a chance to inspect them, we may subsequently charge you an appropriate sum if we find that the products have been handled excessively.

15. Our Rights To End The Contract

15.1 We may end the contract for a product at any time by writing to you if:

• you do not make any payment to us when it is due and you still do not make payment within 2 days of us reminding you that payment is due;

• you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products;

• you do not, within a reasonable time, allow us to deliver the products to you or collect them from us;

15.2 If we end the contract in the situations set out in section 16.1, we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.

15.3 We may write to you to let you know that we are going to stop providing the product. We will let you know at least 12 hours in advance of our stopping the supply of the product and will refund any sums you have paid in advance for products that will not be provided.

16. Faulty, Damaged or Incorrect Goods

16.1 By law, we must provide products that are of satisfactory quality, fit for purpose, as described at the time of purchase, in accordance with any information we have provided to you before you place your order,

Your remedies where goods are faulty, damaged or incorrect

16.2 If any products you have purchased do not comply and, for example, have faults or are damaged when you receive them, or if you receive incorrect or incorrectly priced goods, please contact us as soon as reasonably possible to inform us of the fault, damage or error, and to arrange for one or more of the following remedies:

• 30-day right to reject: Beginning on the day that you receive the goods, you have a 30-day right to reject the goods and to receive a full refund (this is called the ‘short term right to reject’). Please note if any of the goods are of a kind that can reasonably be expected to perish after a shorter period, the time limit for exercising the short-term right to reject in relation to those goods is the end of that shorter period;

• Refund: In certain circumstances, where a replacement is impossible or disproportionate, we may instead offer you a full refund.

16.3 Please note:

• if you are exercising your short-term right to reject, it will be your responsibility to prove that the products are defective, faulty or incorrect.

16.4 You will not be eligible to claim under this section if:

• we informed you of the fault(s), damage or other problems with the goods before you purchased them (and it is because of the same issue that you now wish to return them);

• you have purchased the goods for an unsuitable purpose that is neither obvious nor made known to us and the problem has resulted from your use of the goods for that purpose; or

• if the problem is the result of normal wear and tear, misuse or intentional or careless damage.

16.5 Please also note that the rights set out in this section do not allow you to return the goods because you have changed your mind. Please instead refer to section 13 (Cancelling and returning goods if you change your mind), which sets out information about your rights if you change your mind.

16.6 Please see our Returns Policy for details as to how to return goods to us. We will be fully responsible for the costs of returning goods under this section and will reimburse you where appropriate.

16.7 Refunds under this section will be issued within 14 days of the day on which we agree that you are entitled to the refund.

16.8 Any and all refunds issued under this section will include all delivery costs paid by you when the goods were originally purchased and will be made using the same payment method that you used when ordering the goods, unless you specifically request that we use a different method.

17. Events Outside Of Our Control

17.1 We are not responsible for any failure or delay in performing our obligations where that failure or delay results from any event that is outside of our control. Such events include, but are not limited to: power failure, internet service provider failure, industrial action, civil unrest, fire, flood, storms, earthquakes, subsidence, acts of terrorism or war, governmental action, pandemic, other natural disaster, or any other event that is beyond our control.

17.2 If we are delayed or fail to perform our obligations as a result of an event outside of our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. If there is a risk of substantial delay, then you may contact us to end the contract and receive a refund for any goods you have paid for but have not received.

18. We May Transfer These Terms To Someone Else

We may transfer our rights and obligations under these Terms of Sale to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under these Terms of Sale.

19. You May Only Transfer These Terms And Conditions If We Agree

You may only transfer your obligations and rights under these Terms of Sale if we agree in writing.

20. Nobody Else Has Rights Under These Terms

Only you and us are entitled to enforce these Terms of Sale. Nothing in these Terms of Sale shall give, directly or indirectly, any third party any enforceable benefit or any right of action against us and such third parties shall not be entitled to enforce any term of these Terms of Sale against us.

21. Invalid Parts Of These Terms

If any part of the Terms of Sale shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these Terms of Sale and shall not affect the validity and enforceability of any remaining provisions of the Terms of Sale.

22. Even If We Delay In Enforcing These Terms, We Can Still Enforce Them Later

Any delay or failure by us in exercising, or any waiver by us of, our rights under or in connection with these Terms of Sale will not limit or restrict the future exercise or enforceability of those rights.

23. Which Country’s Laws Apply To Any Disputes And Where You Can Bring Proceedings

These Terms of Sale shall be governed by and construed in accordance with the laws of England and Wales and any disputes will be decided only by the English courts, except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

24. Gift Vouchers

24.1 These Terms of Sale also apply to the purchase of your gift voucher.

24.2 Skintreats Gift Voucher can be used to buy any item sold by www.skintreats.co.uk

24.3 You can email it to family and friends, or print it out to give to them personally. It is the perfect way to give a gift when you don’t know what to buy!

24.4 The Skintreats Gift Voucher is available in £25, £50, £75, £100, £250 and £500 denominations and enables you to give a gift when you don’t know what to buy.

24.5 Gift Vouchers are issued via email using an electronic voucher code which can then be redeemed at the Checkout to buy any product on www.skintreats.co.uk

24.6 Discount codes cannot be used when purchasing a Gift Voucher.

How will I receive a Gift Voucher?

24.7 Once your order has been processed and we have taken payment, you will be emailed the electronic Gift Voucher code to the email address where your order confirmation email is also sent. You will not receive anything in the post for the Gift Vouchers that you order.

24.8 Once you have received the electronic Gift Voucher code, you can then forward this email to the gift recipient, or you can print out the voucher and give it to them.

24.9 Please note that Gift Vouchers are valid for 12 months from the date of purchase.

24.10 Gift Vouchers can be used to purchase any product on www.skintreats.co.uk. Select the item(s) you wish to order and add them to your basket. To apply your Gift Voucher, enter the electronic voucher code you received in the ‘Discount Code’ box and click the ‘Add’ button. This will then apply the voucher to your order. Then proceed to the Checkout as normal.

24.11 The following restrictions apply to your use of the Gift Vouchers:

• You can only use one voucher per order and no change will be issued if the full value of the voucher is not used in the order.

• Gift Vouchers are valid for 12 months from the date of purchase so make sure you remember to redeem your Gift Voucher in time.

• Gift Vouchers can only be used on www.skintreats.co.uk

• Gift Vouchers are valued and issued in GBP Pounds.

• You cannot use your Gift Voucher in conjunction with any other discount code.

24.12 For orders that are refunded, the refund will be issued via the same payment method as used to pay for the order. Therefore if you have paid, or part-paid, for an order using a Skintreats Gift Voucher, any refund will be issued in Gift Vouchers to the same value.

24.13 If you are the recipient of a Skintreats Gift Voucher and the Gift Voucher is lost. Please ask the purchaser if they still have details of your Voucher Code. If not, please ask the purchaser to contact us via our help centre so that the Gift Voucher can be reissued. We can only reissue Gift Vouchers that have not been redeemed.

24.14 Please note the original Gift Voucher will be void if we issue a replacement and the original expiry date will still apply.

24.15 The risk of loss and title for a Gift Voucher shall pass to the purchaser upon our electronic transmission of the Gift Voucher to the purchaser or designated recipient, whichever is applicable. We are not responsible if any Gift Voucher is lost, stolen, destroyed or used without your permission.

24.16 We will have the right to close customer accounts and take payment from alternative forms of payment if a fraudulently obtained Gift Voucher is redeemed and/or used to make purchases on www.skintreats.co.uk

24.17 Gift Vouchers cannot be returned or refunded, except in accordance with your statutory rights. The value of the Gift Voucher cannot be converted back to cash.

24.18 Any credit will be valid for 3 months from the date of issue.

Social Media Content Use Terms and Conditions

1. By permitting Asia Essentials Trade Group Ltd (registered in England and Wales under company registration number 16349996) whose registered office is at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom to use particular Content (by affirmatively answering a request from us or on our behalf on social media or otherwise indicating your agreement for to use your Content), you agree to be bound by these Social Media Content Use Terms and Conditions (“Terms”).

2. In these Terms “Content” refers to the photo and/or video, including any sound and accompanying text, posted through your account on social media, accompanying metadata such as time and place of creation, your user name, and links to your social media profile.

3. You grant us a right to use and display the Content, in any media, worldwide, for any lawful commercial purpose, in original or edited form, including without limitation: on our social media accounts, websites, blogs, digital displays, advertising (organic and paid), and generally in the promotion of our products or services. Such rights also extend to our group companies, affiliates, agents, employees, representatives, assigns, licensees, and anyone else acting on behalf of us.

4. The rights that you grant to us to use your Content are perpetual and irrevocable and you may not cancel or withdraw your permission for us to use your Content. However, this does not affect your or any other person’s rights in relation to personal data as referred to below.

5. The rights you grant to us are non-exclusive and (subject to our rights) you retain all rights to use the Content for your own purposes. We will not pay any royalties or compensation to you or any third party for use of the Content. Use is at our discretion and we are not obliged to use your Content in any particular way or at all.

6. You agree that you do not have any right to review, approve, or object to our use of your Content or advertising copy, or to be identified as the author/creator of the Content.

7. By agreeing to these Terms you represent and warrant to us that:

(a) the Content is your original work and you own it and all intellectual property rights in it and have all necessary rights to grant us the rights set out in these Terms (including in relation to copyrights, trademarks, private or public buildings, performances, sounds, and music) or, if you are not the owner of such rights, you have already obtained permission from the owner of such rights, and will inform us if this is incorrect or such permission is withdrawn at any time;

(b) our use of your Content as provided herein will not infringe intellectual property, privacy, image, performance, or publicity rights, or any other rights of any third party, require the payment of any compensation to any third party, or breach any applicable laws;

(c) nothing in your Content will be illegal, defamatory, obscene, or threatening to any third party; and

(d) you are aged 18 or over and have the right to agree to these Terms.

8. You will indemnify and keep us indemnified in full from and against any and all liability, loss, damages, injury, costs and expenses (including increased administration costs and reasonable legal expenses) awarded against, or incurred or paid by us as a result of or in connection with the Content, including without limitation for breach of intellectual property, data protection, privacy, image, performance, or publicity rights.

9. The Content may contain information about you or identifiable individuals which constitutes personal data under applicable laws.

10. By agreeing to these Terms you give your consent to the processing of such personal data by us (including any third party service providers that we engage for such purposes, as referred to below) for the purposes set out in these Terms.

11. Where any personal data relating to any other person appears in the Content you warrant that you also have obtained their consent for the processing of such personal data.

12. We will process personal data included in the Content or otherwise provided to us in connection with our use of the Content in accordance with all applicable data protection laws and our website privacy policy.

13. We are the controller of your personal data and you can obtain further information or exercise any of your legal rights by contacting us on the details below:

Email: cs@skintreats.co.uk

14. We will tag your account handle in the caption of our reposted content and tag in the post where possible.

These terms and conditions ('Terms') govern the use of the website https://www.skintreats.co.uk/ ('Website') by users ('you' or 'your') and their relationship with Asian Essentials Trade Group Ltd (trading as www.skintreats.co.uk) whose registered office is 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ.

1. Agreement

By using the Website you agree to be bound by these Terms.

2. Amendments

We reserve the right to update these Terms from time to time and any changes will be notified to you via a suitable announcement on the Website. It is your responsibility to check for such changes. The changes will apply to the use of the Website after we have given such announcement. If you do not wish to accept the new Terms you should not continue to use the Website. If you continue to use the Website after the date on which the change comes into effect, your use of the Website indicates your agreement to be bound by the new Terms; and modify or withdraw, temporarily or permanently, this Website and the material contained within (or any part) without notice to you and you confirm that we shall not be liable to you for any modification to or withdrawal of the Website or its contents.

3. Registration

You warrant that: The personal information which you are required to provide when you register is true, accurate, current and complete in all respects; and you are not impersonating any other person or entity. The products purchased on this site are for private and domestic use only and are not for resale. You will notify us immediately of any changes to your personal information by emailing our customer service representatives.

4. Privacy Policy

We will treat all your personal information as confidential and will only use it in accordance with our Privacy Policy.

When you shop on this Website, we will ask you to input personal details in order for us to identify you, such as your name, e-mail address, billing address, delivery address, credit card or other payment information. We confirm that this information will be held by us in accordance with the registration we have with the Data Commissioner's office.

5. Protecting Your Security

To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third-party databases.

We take the risk of internet fraud very seriously. With the volume of fraudulent credit card transactions increasing, we make every effort to ensure all orders are thoroughly checked using the information already supplied. There is a possibility we may contact you to make additional security checks and we ask for your co-operation to enable us to complete them. We will not tolerate fraudulent transactions and such transactions will be reported to the relevant authorities. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.

6. Compliance

The Website may only be used for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and its use.

You agree not to upload or transmit through the Website: Any computer viruses or anything else designed to interfere with, interrupt or disrupt the normal operating procedures of a computer; and any material which is defamatory, offensive or of an obscene character.

7. Indemnity

You agree to fully indemnify, defend and hold us, and our officers, directors, employees and suppliers, harmless immediately on demand, from and against all claims, losses, costs and expenses, including reasonable legal fees, arising out of any breach of these Terms by you, or any other liabilities arising out of your use of this Website or any other person accessing the Website using your personal information.

8. Third Party Links

As a convenience to our customers, the Website may include links to other websites or material that is beyond our control. For your information, we are not responsible for such websites or material, nor do we review or endorse them. We will not be liable, whether directly or indirectly, for the privacy practices or content of such websites nor for any damage, loss or offence caused or alleged to be caused in connection with, the use of or reliance on any such advertising, content, products, materials or services available on such external websites or resources.

9. Orders

All orders are subject to acceptance and availability. If the goods ordered are not available, you will be notified by e-mail (or by other means if no e-mail address has been provided) and you will have the option either to wait until the item is available from stock or to cancel your order.

Any orders placed by you will be treated as an offer to purchase the goods or services from us, and we have the right to reject such offers at any time. You acknowledge that any automated acknowledgment of your order that you may receive from us shall not amount to our acceptance of your offer to purchase goods or services advertised on the Website. The conclusion of a contract between you and us will take place when we (i) debit your credit, debit card or PayPal account or (ii) dispatch the goods to you or commence the services, whichever is the later.

We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be liable for any loss you may suffer if a third party procures unauthorised access to any data provided by you when accessing or ordering from the Website.

The products sold on the Website are not for resale or distribution. We reserve the right to cancel orders and/or suspend accounts where we believe products are being ordered in breach of this provision.

You will assume the risk for the products once they have been delivered to the delivery address that you specified when ordering the products. We accept no liability where you provide an incorrect delivery address or where you fail to collect the products from the delivery address that you specified. Notwithstanding that risk of loss or damage to the products only passes to you once they have been delivered to the delivery address, ownership of the products shall pass to you on the later of: (a) the products being dispatched by us; and (b) us receiving payment in respect of the same.

10. Cancellation Rights

Where you have purchased the goods or services as a consumer (i.e. for private use as opposed to business use), please note that you are entitled to cancel any contract completed with us within 14 days from the day on which you acquire physical possession of the goods. If you wish to cancel a contract pursuant to this clause, then please see our Returns Policy for further details of how.

11. Price and Payment

All prices shown are inclusive of VAT (only where applicable - see below) at the current rates and are correct at the time of entering the information onto the system. We reserve the right, however, to change prices at any time without notice to you.

In the unlikely event that the price shown on the checkout page is wrong, and we discover this before accepting your order. In accordance with clause 9, we are not required to sell the goods to you at the price shown. We always try and ensure that the prices of goods shown on our Website are accurate, but occasionally genuine errors may occur. If we discover an error in the price of the goods that you have ordered, we will let you know as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If you cancel your order and you have already paid for the goods, then you will receive a full refund.

You confirm that the credit, debit card or PayPal account that is being used is yours. All credit/debit cardholders may be subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable to you for any delay or non-delivery.

If your credit or debit card payment is not processed successfully for any reason, we reserve the right to reattempt to process payment within 24 hours. In the event that the payment is still unsuccessful, we will give you at least 48 hours’ notice in advance of any further reattempt to process payment by sending an email to the email address you have provided to us. If you do not want us to reattempt to process payment, you must cancel your order in advance

You may only use one discount code with each order. We reserve the right to reject or cancel any orders where you add more than one discount code to the basket.

We allow you to use discount codes strictly on the terms and conditions upon which they were issued, which, amongst other things, may include terms relating to your eligibility to use them and a maximum order value.

Please familiarise yourself with these terms and conditions before you place an order, as we reserve the right to reject or cancel any orders that do not comply with these terms, even if your credit or debit card has been charged. If there is any inconsistency between the terms and conditions upon which the discount codes were issued and these terms and conditions, the discount code terms and conditions prevail. A copy of the discount code terms and conditions can be obtained by emailing our customer service representatives

12. Eligibility to Purchase

To be eligible to purchase goods on this Website and lawfully enter into and form contracts on this Website under English law, you must:

If an individual is 18 years of age or over, and registers their real name, address, phone number, e-mail address any other details requested.

By offering to purchase goods and services, you represent to us that you are 18 years of age or over and authorise us to transmit information (including updated information) to obtain information from third parties.

13. Intellectual Property

The content of the Website is protected by copyright, trademarks, database and other intellectual property rights and you acknowledge that the material and content supplied as part of the Website shall remain with us or our licensors.

You may retrieve and display the content of the Website on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Website.

14. Limitation of Liability

The Website is provided on an 'as is' and 'as available' basis without any representation or endorsement made and we make no warranties, whether express or implied, in relation to it and its use. You acknowledge that we cannot guarantee and cannot be responsible for the security or privacy of the Website and any information provided by you. You must bear the risk associated with the use of the Internet.

Whilst we will try to ensure that material included on the Website is correct, reputable and of high quality, we cannot accept responsibility if this is not the case.We will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with the Website. If we are informed of any inaccuracies in the material on the Website, we will attempt to correct them as soon as we reasonably can. In particular, we disclaim all liabilities in connection with the following: Incompatibility of the Website with any of your equipment, software or telecommunications links; technical problems, including errors or interruptions of the Website; unsuitability, unreliability or inaccuracy of the Website; and failure of the Website to meet your requirements.

To the full extent allowed by applicable law, you agree that we will not be liable to you or any third party for any consequential or incidental damages (both of which terms include, without limitation, pure economic loss, loss of profits, loss of business, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to the Website.

15. Severance

If any part of the Terms shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions of the Terms.

16. Waiver

No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.

17. Entire Agreement

These Terms form the entire basis of any agreement reached between you and us.

18. Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of England and Wales and any disputes will be decided only by the English courts.

19. Returns

Please note that the specific returns procedure listed in the Returns Policy must be followed, and failure to do so may result in us being unable to exchange goods or provide refunds. Also, please be aware that we cannot be held responsible and provide refunds/exchanges on stock affected by circumstances beyond our control. This includes damage and neglect after goods are received. For more details, please refer to our Returns Policy.

20. Reviews

If you submit a review, you grant us a non-exclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media.

You grant Asian Essentials Trade Group Ltd (Trading as Skintreats) the right to use the name that you submit in connection with such content, if they choose. You agree to waive your right to be identified as the author of such content and your right to object to derogatory treatment of such content.

You agree to perform all further acts necessary to perfect any of the above rights granted by you to Asian Essentials Trade Group Ltd, including the execution of deeds and documents, at the request of Asian Essentials Trade Group Ltd. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that, as at the date that the content or material is submitted to Asian Essentials Trade Group Ltd: The content and material is accurate; Use of the content and material you supply does not breach any applicable guidelines and will not cause injury to any person or entity (including that the content or material is not defamatory).

You agree to indemnify Asian Essentials Trade Group Ltd for all claims brought by a third party against Asian Essentials Trade Group Ltd arising out of or in connection with a breach of any of these warranties.

21. Bundle Offers

This offer applies only to qualifying items listed in the Bundle area of this Website. Where any goods are returned (except for an exchange where products are faulty/defective), we are entitled to either require the return of all goods delivered as part of that Bundle offer at your cost or charge you for the goods retained by you at the full price quoted on this site.

22. Gift Vouchers Terms and Conditions

The conditions of use as set out below, the General Conditions of Product Sale and any conditions on the reverse of the Skintreats Gift Vouchers shall apply to the issue and use of the Skintreats Gift Vouchers. Please read the Skintreats Gift Vouchers Terms and Conditions in full before using the Skintreats Gift Vouchers. These conditions of use may be altered from time to time, where Skintreats considers it reasonable.

The Gift Vouchers will expire after 12 months of purchase. After this date, the Gift Vouchers will not be redeemable. However, Skintreats reserves the right to remove or amend this promotion at any time.

The Gift Vouchers can be redeemed at www.skintreats.co.uk in full payment for products purchased on this site. Skintreats Gift Vouchers may only be redeemed in £ GBP. If the value of your order exceeds the value of your Skintreats Gift Vouchers, you will need to pay the balance using a valid payment method.

Skintreats Gift Vouchers can only be used for purchases made at www.skintreats.co.uk. Shipping charges may apply to orders where a Skintreats Gift Voucher is used.

Skintreats Gift Vouchers cannot be reloaded, resold, transferred for value, redeemed for cash, or used in conjunction with other offers or applied to any other account. The Skintreats Gift Vouchers cannot be applied to orders already placed at www.skintreats.co.uk. Redemption of Skintreats Gift Vouchers is limited to one Gift Voucher per transaction. No change or credit will be given if the Gift Vouchers' value is greater than the purchase value.

Skintreats reserves the right to refuse to accept a Gift Voucher in payment or part payment of any item, where it is reasonably suspected that the card may have been stolen or obtained in any other illegal way.

The Skintreats Gift Vouchers are not a cheque guarantee, credit, debit or charge card. The Gift Vouchers cannot be used as full or part payment towards complimentary gifts or offers, where a minimum spend is required.

23. Lost or stolen cards

Skintreats will not be responsible for lost, stolen Gift Vouchers. A Skintreats Gift Voucher cannot be replaced if lost, stolen or damaged.

24. Refunds

Skintreats Gift Vouchers are non‐refundable. No refund shall be available for Products purchased using a Skintreats Gift Voucher. Any Products returned must be exchanged for products (s) of the same or greater value.